Forum Discussion
MESH Extender - Solid White Light
The MESH has a solid white light. No matter what I do, I cannot get to blink white for set-up. This unit was working fine for nearly two months, now it just has a solid white light and doesn't connec...
I called T-Mobile and told them I worked through all of the troubleshooting for the Mesh EXT. He told me to just take to my local store and have them replace the Mesh Ext with a new unit. Which they did and it is working flawlessly,….for now 😏
Miadlor wrote:Same happened to my Mesh 4 days in. Solid white light. Contacted tech support. Instantly told me adapter needs to be replaced. Said it would be 7 days. Then said I could replace it at the store. Brought to the store and they stated they couldn't replace it in the system. Set the junk back and canceled service. Now it's either defective equipment or no one actually knows the fix since I see a lot of people having the same issue.
I'm on mesh extender # 3. When I returned to store #1 (first finding out the store near me couldn't swap out, and had to drive 20 mins to other store and wait about an hour), they told me the original one would drop off account. It never did, and neither did #2 which I insisted they mail, even though I still had to return it by UPS with a return shipping label they sent (and I couldn't print because I e never been able to get my printer to connect to the new wifi). #3 went out last night, and thought I could reset and add as new. But, app said "3 of 3" in use. I've spent about 2 hours in phone, and I'm giving them 24 hrs to remove all extenders from account to try and reconnect #3 as new. They said they're working on us being able to remove the extenders ourselves in app. If they can't remove manually, and I can't get #3 reconnected, I'm cancelling my service. You were smart to can el when you did.
