Forum Discussion
t-mobile access point (white disk)
I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
At least I know I'm not alone now. I'm on my second access point and they've both done the same thing where I just get a solid white light. Reset sometimes gets me a red light but it never goes back to green. I had one connected with a poor signal and I tried to move it and then it won't work now. This time tech support decided to send me a new router but I'm convinced these access points have issues and the tech support has no clue. I really want this to work though. I'm hoping someone comes up with the fix soon…
