Forum Discussion

s_taylor0369's avatar
s_taylor0369
Newbie Caller
Hace 9 meses

unknown devices on my home wifi network and many other issues and questions

I recently received my new home T-Mobile 5G Gateway (G4AR & G4SE) ( the larger white router ). I was able to get it unpacked, hooked up, and set up fairly easy with no issues. I renamed my network, s...
internet residencial
pix1234's avatar
pix1234
Newbie Caller
Hace 6 meses

Hey Shawn,

I totally get your frustration. It's concerning to see unknown devices on your network without a clear way to identify or manage them. Here are a few steps and tips that might help you get to the bottom of this:

Identifying Unknown Devices:

  1. Check Device List: Sometimes, devices you wouldn't expect can show up with odd names or just MAC addresses. Double-check that all your known devices (like your smart TV, PlayStation, phones, etc.) are accounted for.

  2. MAC Address Lookup: You can use online tools to look up MAC addresses to see if they correspond to any manufacturers or specific device types. This might give you a clue as to what these devices are.

Enhancing Network Security:

  1. Change Wi-Fi Password: Since you’re seeing unknown devices, it might be worth changing your Wi-Fi password again to ensure no one outside your intended network has access.

  2. Enable WPA3 Security: Make sure your router is set to use the highest level of security available (WPA3 if possible).

  3. Red para invitados: If your router supports it, set up a guest network for any temporary devices. This keeps your main network more secure.

Managing Devices:

  1. Configuraciones del enrutador: Many routers allow you to manage devices directly through their web interface (accessed by typing the router's IP address into a browser). Here, you can often rename devices, kick them off the network, and sometimes see more detailed information.

  2. Controles parentales: Some routers offer advanced parental control features that can help you manage devices better.

Recommendations for T-Mobile App:

It sounds like the T-Mobile WiFi app is lacking some key features. Definitely consider reaching out to T-Mobile support with your feedback. Here are a few specific features to suggest:

  • Ability to rename devices.
  • Detailed device information including more than just MAC addresses.
  • Option to kick off or block devices from the network.
  • Enhanced security monitoring and alerts.

Additional Tools:

  • Network Monitoring Apps: Apps like Fing or NetSpot can provide more detailed insights into the devices on your network and help you manage them more effectively.
  • Actualizaciones de firmware: Ensure your router firmware is up to date. Sometimes, updates bring enhanced security features and better device management options.

Hope this helps! Keeping an eye on your network's security is crucial, so don't hesitate to use all the tools at your disposal. If you need any more assistance, feel free to ask.