Forum Discussion
Security cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect....
@Sunshinegirl2 If your Lorex cameras require a NAT (Network Address Translation) for the two ports you've identified, you may be out of luck. That's because TMHI does not support NATs. I have both Blink and SimpliSafe cameras that had no problem connecting to TMHI, so it's possible that you need to create a "dumbed-down" 2.4 GHz WPA/WPA2 network to resolve this issue.
Use the T-Mobile phone app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID) just for your Lorex cameras. Make sure the WPA type is WPA/WPA2, not WPA2/WPA3 like your main network. Scroll down and make sure that the Hidden switch is turned OFF. Scroll down further to the SAVE button. Your gateway will reboot in about two minutes.
Once your gateway is back up, go to your cameras and clear out all the information you have entered for their setup, and then recreate your wireless connection to the new network you just created.
Good luck, and let us know how you make out.
