Forum Discussion

KatMad's avatar
KatMad
Network Novice
Hace 11 meses

I don’t have data in Mexico

I am in Mexico right now and my data is not working. Every time I come here, I get 5G high speed data and then unlimited low speed data, every month, for 3 months. I always get a "Welcome to Mexico" text when I land. However, this last trip I have not gotten a "Welcome to Mexico" text and I have been here for 2 months already. My phone has said no service since I have been here and I haven't had any data! I have a Magenta plan and I know this is supposed to be included. I am extremely frustrated and confused!

 

Servicio al Cliente
datos
ayuda
internacional
t-mobile
  • drnewcomb's avatar
    drnewcomb
    Fiber Fanatic
    Hace 11 meses

    Como @syaoran says, two months could be considered excessive. Does your phone have the ability to do a manual networks search? If so, try manually searching. If your phone works on WiFi, use it to call customer service.

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 11 meses

    Is data roaming turned on in your devices settings?  Has your device potentially had roaming disabled due to excessive use off of the T-Mobile USA Network?  The majoroty of your use for ypur service must be on the T-Mobile USA Network or risk the service being terminated.  

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 11 meses
    KatMad wrote:

    Yes my data roaming is turned on.

    Try giving Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile by sending them a DM on Facebook or Twitter to make sure you haven't triggered any sort of excess roaming flags.

  • drnewcomb's avatar
    drnewcomb
    Fiber Fanatic
    Hace 23 días

    It looks to me like your phone is manually selected to T-Mobile only. Have you set your phone to automatic network selection? 

    • SSP's avatar
      SSP
      Transmission Trainee
      Hace 23 días

      I made all the possible settings. The automatic mode works sometimes, but to achieve seamless connectivity, I chose the manual mode selection for TELCEL. Network mode is not the issue. It's T-Mobile's $5 Roaming Plan and 5GB Data Cap Issue. I'm a technical person, so I went up to DNS Settings and Much more, but nothing worked.