Forum Discussion
Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I’ve Samsung S22 Ultra 5G with e-SIM. Plan is Simply Pre-Paid with 10GB of Data/Month and has USD$15 for International Calling, which Includes Mexico and Canada. I came to Mexico City, Mexico on 4th ...
Hello Everyone; I came again to Mexico on 15th May 2023 and thought to give it another Chance on Tmobile USA e-SIM in Mexico.
Removed my $15 International Calling Plan and Added $5 Mexico Plan Online, Message Came, and I first put the Phone in Airplane Mode and Restart the Mobile. After Restart, I turn off the Airplane Mode and enable the data with Data Roaming On and 😀WHOA😍..... I can see the LTE+ Option in the Network data. it's 4G Speed(32.8 Mbps download and 1.38 Mbps Upload), Checked in Speed test.
Day 14th Without Data, I Called T-Mobile(Customer Service Leo) again and it went 1.5 Hr and still, data receiving is not working.
I have tried all the Troubleshooting steps Once again. Now as per Customer Service, we deleted the e-SIM and added it again. They Clear all EMI from the t-mobile Prepaid account. So I gave the EMI from S22 Ultra again, which they registered. I repeated the e-SIM Process (now I can't change the Network Mode after adding e-SIM from 5G to LTE to 3G. The option Grayout and showing Automatic). I can see 5 Full Signal bars with Roaming signs on top of the Bar. See's LTE Option in Data, but there is no data receiving. Power Off-On has been done many times. The end result of Customer Service Confirm is most of the customer's e-SIM data is not working in Mexico or any other Country, whereas Calling and SMS are working fine, and for other customers, the situation is Vice-Versa. So Please have secondary Mobile or must have t-mobile Physical SIM if you are going out of the Country or you need to buy a local e-SIM if your Mobile does not have a physical SIM slot. No matter how much they put USD $5 add on on e-SIM or $15 Mexico/Canada Addition/Remove. it will not work on e-SIM
My colleague has Verizon e-SIM+ Physical SIM. It's working perfectly with LTE Sign.
I spent around 8-9 Hours calling different Customer Services. The last one I used today was very knowledgeable and technical. So I am giving up now and will return USA Next weekend.
I have created this thread so that other people should avoid going through the Process again and again.
