Forum Discussion
Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I’ve Samsung S22 Ultra 5G with e-SIM. Plan is Simply Pre-Paid with 10GB of Data/Month and has USD$15 for International Calling, which Includes Mexico and Canada. I came to Mexico City, Mexico on 4th Feb 2023 and soon after the Plane Land, I saw the data as LTE. Roaming is On and Manually Selected the Network TELCEL(T-Mobile partner). Now the issue is I can see the LTE Icon, but Chrome, WhatsApp and Facebook are not loading. I reset the Network setting and did a Phone Re-Start. Airplane Mode was on-off, and the Data send/receive is still not working. #RON# (#766#) also tried. I also used Speedtest to see whether data send/receive happened and in Speedtest, it could not connect the Provider and Server. The call and SMS service is working Fine. I raised 2 Tickets, one after another, with Customer Service and Engineer team and they said it would take 72 Hours to resolve. But there is no resolution.
#73045642, 69530200
Still depend on Wifi Service and Office Verizon Mobile Hotspot
Hello Everyone; I came again to Mexico on 15th May 2023 and thought to give it another Chance on Tmobile USA e-SIM in Mexico.
Removed my $15 International Calling Plan and Added $5 Mexico Plan Online, Message Came, and I first put the Phone in Airplane Mode and Restart the Mobile. After Restart, I turn off the Airplane Mode and enable the data with Data Roaming On and 😀WHOA😍..... I can see the LTE+ Option in the Network data. it's 4G Speed(32.8 Mbps download and 1.38 Mbps Upload), Checked in Speed test.
Troubleshooting Steps:
I did Network Setting Reset.Airplane Mode on/off, Mobile Restart,#RON# (#766#) also tried
Choose Manual Network to TELCEL
SIM is e-SIM Hence Can't Remove it.
Romaing is On
Network Mode is 5G/LTE/3G/2G(Auto Connect)
I can see the LTE Data option not the LTE+ and Send Arrow is the White Solid but Receive Arrow is Blinking. But when I ran the Speed Test it Does not Find the provider and Server.Final : Ticket Closed without any resolution, Still Mobile data is not working, tried all possible way as mentioned in the following site
https://seektogeek.com/fix-mobile-data-not-working-on-samsung-s22-s22-plus-s22-ultra/
Guys it's really frustrating. Talked with 5 Customer Service and No Resolution. Since last 12 Days in Mexico without any data. depending on Wi-Fi.
I think that might be the case. as when I login in T-Mobile account there is no data consumption from activity tracker. but Customer Service does not tell this.
Add on Mexico for $5 dollars more per month also does not work.
https://www.reddit.com/r/tmobile/comments/r4n43j/does_tmobile_esim_works_in_mexico/
https://onedayitinerary.com/use-your-cell-phone-in-mexico-with-an-esim/#:~:text=Since%20it%20fulfills%20the%20same,are%20not%20compatible%20with%20eSIMs.
https://cacombos.com/device/SM-S908U1Day 14th Without Data, I Called T-Mobile(Customer Service Leo) again and it went 1.5 Hr and still, data receiving is not working.
I have tried all the Troubleshooting steps Once again. Now as per Customer Service, we deleted the e-SIM and added it again. They Clear all EMI from the t-mobile Prepaid account. So I gave the EMI from S22 Ultra again, which they registered. I repeated the e-SIM Process (now I can't change the Network Mode after adding e-SIM from 5G to LTE to 3G. The option Grayout and showing Automatic). I can see 5 Full Signal bars with Roaming signs on top of the Bar. See's LTE Option in Data, but there is no data receiving. Power Off-On has been done many times. The end result of Customer Service Confirm is most of the customer's e-SIM data is not working in Mexico or any other Country, whereas Calling and SMS are working fine, and for other customers, the situation is Vice-Versa. So Please have secondary Mobile or must have t-mobile Physical SIM if you are going out of the Country or you need to buy a local e-SIM if your Mobile does not have a physical SIM slot. No matter how much they put USD $5 add on on e-SIM or $15 Mexico/Canada Addition/Remove. it will not work on e-SIM
My colleague has Verizon e-SIM+ Physical SIM. It's working perfectly with LTE Sign.I spent around 8-9 Hours calling different Customer Services. The last one I used today was very knowledgeable and technical. So I am giving up now and will return USA Next weekend.
I have created this thread so that other people should avoid going through the Process again and again.last year when I went to Mexico with Physical SIM I did only USD $5 Recharge and it worked. This Year the e-SIM Shows everything(4G Icon,Connectivity) but No Internet. Calling and Texting working.
@Edkjm Yes, It's e-SIM issue, the Physical SIM has No issue. I will Re-Confirm the issue next week when I will be in Mexico. as of Now following are the details.
Tipo de tarjeta SIM - e-SIM
Servicio - PrePaid
Móvil - Samsung Galaxy S22 Ultra - Unlocked
Plan - T-Mobile prepagado de 10 GB
(Todas las llamadas, textos y datos nacionales que puedas usar con hasta 10GB de 4G LTE por solo $40 al mes, para que tengas un acceso de alta velocidad cuando más lo necesitas. Viene con Music Unlimited para que puedas escuchar durante todo el día sin usar tus datos en los servicios incluidos)
Servicios - Mexico & Canada Unlimited ---- USD $5 Add-In already there(with the help if Customer Service)
(Obtén llamadas, textos y datos LTE ilimitados en tu smartphone en los EE. UU. y datos ilimitados mientras viajas en México y Canadá, con hasta 5 GB a velocidades 4G LTE. Como bonificación, obtén mensajes de texto ilimitados en México y Canadá. Best of all, the whole package is just $5 more a month)I went to Mexico last week and as soon as the Plane landed, I chose the network Telcel and the same issue repeated. I tried all possible ways. This time I changed the DNS, but nothing worked. VPN also didn't work. hence this Proves it's am eSIM Issue.
Nebulo - DNS Changer for DNS o
DNSChanger for IPv4/IPv6
I think T-Mobile must send One Technical Person to Mexico with a mobile phone who has eSIMs with Pre-Paid and Post-Paid and they can see the issue and resolve this instead then endless calls to Customer Service and each call spending 2-3 Hours when we know nothing can come out.
https://www.t-mobile.com/coverage/coverage-map
Again Came to Mexico for 1 Week and Same issue happening You can call, Text but No data on eSIM
Hello Everyone; I came again to Mexico on 15th May 2023 and thought to give it another Chance on Tmobile USA e-SIM in Mexico.
Removed my $15 International Calling Plan and Added $5 Mexico Plan Online, Message Came, and I first put the Phone in Airplane Mode and Restart the Mobile. After Restart, I turn off the Airplane Mode and enable the data with Data Roaming On and 😀WHOA😍..... I can see the LTE+ Option in the Network data. it's 4G Speed(32.8 Mbps download and 1.38 Mbps Upload), Checked in Speed test.
I came to Mexico again on 30th July 2023. it was already recharged with a $5 Mexico Data Plan. 8 Days, it worked with 5G Data, and last 2 Days it Stopped. I called T Mobile Pre-paid Customer Care and they checked everything and asked me to Select the Telcel Network Manually and It started working again.
I visited Mexico City from November 10th to 15th, 2024, and encountered another issue with my T-Mobile service.
At home in the U.S., I have a $40 prepaid plan with 10GB of data, of which I had already used 7.5GB before my trip. To prepare for international roaming, I added the $5 plan, which gives me 5GB of roaming data. Upon landing in Mexico, I manually selected the Telcel network (T-Mobile's roaming partner), and everything worked fine for the first two days.
However, on the third day, I noticed that my mobile data stopped working, even though it was turned on. What's frustrating is that I couldn't reach customer service. Every time I tried to call 611 or local customer support, I received a "Conditional call forwarding active" message. I tried all the short codes(https://www.t-mobile.com/support/plans-features/self-service-short-codes), but nothing helped-I couldn't get through to anyone. The only calls I could make were to U.S. numbers, but not to T-Mobile support.
After spending two days trying to get help from T-Mobile's prepaid customer service, I was told that if 75% of my U.S. data was used, they block international roaming. This was a surprise to me, but I found out that many others have faced this issue.
Since my Samsung Galaxy S22 Ultra supports two eSIMs (though only one can be active at a time), I decided to buy an eSIM from Airalo instead of dealing with the hassle of visiting a Telcel store and trying to translate everything. I purchased a 5GB plan through their website, activated it using a QR code, and it worked seamlessly.
Here’s the breakdown of the eSIM purchase:
- Telcel eSIM
- Subtotal: $23.50 USD
- Discount: $2.35 USD (via an online coupon)
- Order Total: $21.15 USD
- Package: Chorro Fon 5GB - 30 Days
When I returned to the U.S., my 5G data worked just like before.
The takeaway: T-Mobile can stop your international roaming at any time, so it’s a good idea to have a backup plan ready.
https://www.reddit.com/r/TotalWireless/comments/1h02psa/currently_in_mexico_city_no_data_roaming/
https://www.reddit.com/r/digitalnomad/comments/x98f3x/tmobile_suddenly_disconnects_to_network_while/
https://www.reddit.com/r/tmobile/comments/aidmgx/the_truth_about_mexicocanada_roaming/
https://www.reddit.com/r/tmobile/comments/14zznid/mexico_roaming_status_terrible/
https://www.reddit.com/r/tmobile/comments/zcc1tl/mexico_problems/
https://www.reddit.com/r/TotalWireless/comments/1h1hd31/data_in_mexico_not_working/
https://www.reddit.com/r/tmobile/comments/3z6xpp/tmobile_not_working_in_mexico/
https://www.reddit.com/r/tmobile/comments/1aqfl4r/headed_to_mexico_city_in_a_few_days_anyone_have/
https://www.reddit.com/r/tmobile/comments/qhyw9n/using_tmobile_in_mexico/
https://www.reddit.com/r/tmobile/comments/1dpbdl7/data_roaming_not_working_anymore/
https://www.reddit.com/r/tmobile/comments/1gi11xy/mexico_service/
https://www.reddit.com/r/tmobile/comments/1clzax7/mexico_roaming_on_5g/
