Forum Discussion
No network on International roaming in India
Hi, i am using an unlocked Nexus 5 for t-mobile sim in Jharkhand, India and am unable to get any network. Unable to send or receive text messages or calls. Can someone please help
Using Wi-Fi sounds like the best option for places with spotty coverage. I see we have roaming coverage but your connection will depend on which partner we have an agreement with, and whether you're in an exact location where their coverage is. Filing a Trouble Ticket is the last resort for issue connecting to a roaming partner we have an agreement with.
- tmo_mike_cModerador
Using Wi-Fi sounds like the best option for places with spotty coverage. I see we have roaming coverage but your connection will depend on which partner we have an agreement with, and whether you're in an exact location where their coverage is. Filing a Trouble Ticket is the last resort for issue connecting to a roaming partner we have an agreement with.
- magenta10109443Network Novice
had similar issues last year when i was in ranchi. Absolutely no signal on my Samsung s7. very frustrating. The worse part is that i couldnt even connect to the free wifi since it tries to send OTP and that i cant receive since there is no signal on my phone
- Anónimo
You should have been able to roam in Ranchi. Did you try manually selecting various carriers?
- magenta10109443Network Novice
Yes tried everything. Last time i was there was October 2018, no matter what i tried, it will not connect. No data, no phone.... not even roaming. Finally gave up and continued the good old fashion way of asking people to help by borrowing their phone for a phone call.
BTW Ranchi is the only city i had that issue in India. New Delhi, Mumbai, Bangalore, Hyderabad and other parts of Odisha - it worked with no major issues. Occasionally it will slow things down until i rebooted the phone.
- Anónimo
Well, that's something I'd file a complaint ticket about, but it's just typical of the issues found roaming in India. Some day I'd like to sit down with T-Mobile's international roaming manager, over a bottle of an adult beverage, and discuss the issues with India. All I can tell is that it seems to go on a state-by-state basis. I think it has something to do with the development of cellular services in India. Years ago Indians in one state would pay extra for roaming when they went to a different state. This is similar to the way it was in the US. The international roaming may still have to be worked out on a state-by-state basis. I know there's a problem roaming in J&K. I understand that the MNC for each network in India changes from state to state. For instance, Vodafone and AirTel both have 22 separate networks in India. What a mess.
- magenta10109443Network Novice
Just came back from India after a 2 week trip. I can confirm once again that TMobile roaming service in India is bad, real bad.... really really bad.
First of all the data is 2G speed - even in cities like Mumbai and Delhi. Nagpur was ok - was able to connect to Vodafone. The smaller towns like Ranchi and Rourkela - got absolutely zero service. Spent hours trying to get something. It did show 3 networks in the search - Airtel, cellOne and IDEA, but will not register or connect to any. So manually forced it select 2G network - got off and on connection with IDEA. but it was so horribly slow and unreliable, it was not worth it.
So the bottomline - TMobile claims of free data connectivity in India is a joke. Do NOT rely on it. Could not even connect to this website to vent out.
you are better off getting a local SIM from airtel.
- Anónimo
Did you also try connecting to networks other than 2G?
- magenta10109443Network Novice
of course. Desperation makes you try all kind of things
- Anónimo
T-Mobile's international roaming page shows service in all the places you've mentioned. Have you called CS and filed a trouble ticket? (n.b. Complaining here does little because the thread's already marked "resolved".)
- deepchandiNetwork Novice
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