Forum Discussion
Unlimited free calls on 15GB/30 Days International Data Pass and Wi-Fi Calling
I was told by a retail sales rep at a T-Mobile retail store today that unlimited free calls to/from/within Simple Global countries on International Data Pass only works on Wi-Fi Calling and that with...
WiFi calling is thru data line, not voice line. So it should be totally free (this depends on your plan too, if you have unlimited calling within the U.S.)
I was traveling and working remotely around the globe for last 10 years (Taiwan, Japan, Singapore, Thailand, Maldives...etc) Never receive any charge on Wifi Calling. There is one time I was on the phone for over 4 hours!
But be aware that iPhone sometimes dropped out from Wifi Calling connection. There were couple times before I try to make the call, I noticed my U.S. number's signal didn't say 'T-mobile Wifi Calling' at the end. I had to turn off/on Wifi connection on the phone and wait till it registered the Wifi Calling.
Super frustrated with this…
We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing)
I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min)
but more I read up on it, I should not get charged when using Wi-Fi calls between two US numbers. Am I wrong?
please advise me if you have the same experience.
we have One plan with unlimited calls.
thank you.
