is anyone having network issues with galaxy z fold 3??

afiser wrote:

I've been having issues since the last update happened. I've spoken to several agents via chat and then I got a ticket to put in with Tmobile. They recommended, factory reset, change of SIM card or get a samsung warranty replacement.  I went into the first tmobile store and they acted like "oh no problem, lets get you into a new phone, oh wait, no you have to go to the tmobile store that you bought the phone at so they can bring up the original reciept for an exchange" . I go to the store I bought the phone at and they said "that representative didn't have a clue what they were talking about. We cannot just exchange the phone. You  have to call samsung for a warranty swap (or whatever terminology). They did switch out my SIM card and it didn't work. Ugh. So frustrating. Anyway, I scheduled a call with samsung tomorrow and i'm really hoping they are receptive to my concerns. Honestly, at this point, I want a new model because I've got a sneaking suspicion that getting another phone won't fix the problem. I just got this phone in Sept 2021!!! Has anyone gone through the warranty process, received another FOLD 3, and have the issue fixed?

Hello afiser: I've been down that road as well. My advice is not to waste any more time with Samsung and T-Mobile support. I used the workaround fix ("Go to the dialer and dial star pound 2263…") posted by "MaTchu" in this thread and it's been working for over a week now. I believe the cause is related to the release of the Android version 12 and not the phone’s hardware itself; “the antenna malfunction, motherboard malfunction, the phone needs to be replaced, etc.…”. Someone doesn't understand that the hardware requires a driver/software for it to work. In our case, the software update changed and not our hardware! A lot of us got our phone working again using this band configuration fix proved that our hardware is okay.

Good luck and I hope you’ll get your phone working once again!

Tom