Forum Discussion
Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster.
Started having trouble with the router. Called T-mobile and was told I can exchange it for (even) an updated ROUTER at my local store. Went to store with old one and exchanged it for a 'newer' one. Got it home after closing time and discovered it was a (updated) Extender. At that point, I am ROUTERless. The store is now closed for the night.
Called T-mobile. Explained the situation and was told the right device would be shipped promptly to the house. Got a confirming email ... indicated what was coming was ANOTHER Extender. Called TMO again. The shipment was cancelled and 'the right device' would ship out promptly. Next confirming email ... ANOTHER Extender.
I even emailed the President of T-Mobile. I am not lying. By the time his assistant contacted me, I had yet ANOTHER device (PROMISING IT WAS THE RIGHT THING) en route. His assistant asked if everything was OK now ... I told her 'Presumably .. yes .. but I was not sure exactly WHAT was coming". She said she would check with me NEXT THURSDAY (from today ... FRIDAY). I then got ANOTHER confirming email .... an EXTENDER is on the way ... AGAIN.
I grabbed the box the original (and only) ROUTER first came in. I grabbed the box the NEW EXTENDER came in and headed for the store. After a LONG explanation, they started researching. Here is what I was just told an hour or so ago:
The ROUTER is discontinued by T-mobile. They no longer provide one. If one has one, it will stop working correctly. They are expected to procure their OWN router. FIRST I EVER HEARD of this.
The EXTENDER is still provided but there is an updated one that I needed ... so I can keep the NEW EXTENDER .. BUT NEED TO RETURN THE OLD ONE.
Sooo, I asked the store MANAGER what new router do I need (to work with the new Extender)?. She did not have a firm answer. Soooo, I ordered one on Amazon .. another Asus AC1900 which, I believe is NOT rebranded and is a updated router from the old one, and should work fine with the new Extender. The manager at the T-mobile store agreed with me.
Does anyone KNOW for certain this NEW router will work with the new extender. I am worried for some stupid reason it won't.
Strange to me that I was never notified of this T-mobile change in the first place. NO one at T-Mobile phone-in knew of this (a router provision being discontinued). The only person who seemed to be informed of what the problem is/was is a VERY YOUNG waif of a girl at the T-mobile store who knows more than I do about routers etc. I swear she did not look over 14 .. but seemed to know what she was talking about. Not even the President's assistant ever mentioned any of this. I will let her know on Thursday.
A T-MOBILE provided ROUTER is not even in their inventory anymore.
We do have some troubleshooting steps we can offer for the router we sent. I don't see that it's available anymore for ordering though. To answer your question, I've heard of folks using routers they purchased themselves from 3rd party vendors and they work just fine. If you do need some help with that model, you could reference our Problemas con el enrutador Wi-Fi CellSpot page and use it as a guide for common issues.
edwardp wrote:
I've had this same router for several years now and finally, I have it working the way I originally wanted it to work. Wanted to use it so that it could use IPv4 and IPv6, could not get IPv6 working without certain settings from the Internet provider, etc.
Recently, the answer was right in front of me, when I logged into the router. Put it in Access Point (AP) mode. 🙂
Once this was done and the setting saved, everything that needed to be disabled, was disabled automatically. Connected phones receive the IP address from the host Internet gateway, with IPv4 and IPv6 connectivity and I found the WiFi signal provided by the router is far better than what the ISP's Internet gateway provides.
I hope at some point, T-Mobile will consider offering this router again, as it’s really a decent router.
when you set the tm-ac1900 router to AP mode did your WiFi settings, i.e. SSID and passwords remain or were they lost?
I've had this same router for several years now and finally, I have it working the way I originally wanted it to work. Wanted to use it so that it could use IPv4 and IPv6, could not get IPv6 working without certain settings from the Internet provider, etc.
Recently, the answer was right in front of me, when I logged into the router. Put it in Access Point (AP) mode. 🙂
Once this was done and the setting saved, everything that needed to be disabled, was disabled automatically. Connected phones receive the IP address from the host Internet gateway, with IPv4 and IPv6 connectivity and I found the WiFi signal provided by the router is far better than what the ISP's Internet gateway provides.
I hope at some point, T-Mobile will consider offering this router again, as it’s really a decent router.
I still have this router and is still working strong. There was only one update since I got it and no more. I piggy back this to a Spectrum router without problems. My question is can I use a different DNS server besides T-Mobile? I attempted to change the DNS setting but then I couldn't connect to it anymore. I gave a $20 deposit when the router came out. The 5gHz works fast compared to the 2.4gHz signal.
T-mobile asked for my cellspot tm-ac1900 back or I would be charged $99. I recently closed a line I wan't using much. I guess the router was associated with the line I closed. I've been a long time customer with 4 lines+. I'm also a share holder. Kind of sucks and bad customer service to ask for it back or else? I'm still a customer and I had to go out and buy a router. I got the asus-rt68u.
Not good customer service!
John
I noticed in my account, under coverage devices, the TM-AC1900 T-Mo sent me a few years ago (2015?) for free isn't even listed anymore. I took the unit to my seasonal home in Arizona and use it there. It's on Firmware v 3199, and has been for the past two years. I have not ever tried to put Asus firmware on the thing. Works perfectly, though I also have an RT-AC1900P as my main router at home. They look identical, and the Firmware on this one has been continuously updated However, functionally, they're pretty much identical. Doesn't seem like there any updates for the old TMO router that are critical. The FAQ on the last update in Feb 2018 was some sort of security update. I'd heard that TMO sold their stock and returned working units to 3rd party sellers...that's the source of them on Ebay/Amazon, etc. I'd guess that eventually, if not already, TMO won't even ask for them back. As other posters have commented, they do not supply them anymore.
I had one when they first came out and returned for the 100.00 deposit. You can find them on Ebay but this issue is TM was in charge of updates that only happened approx once a year by them.
How do I get my hands on old routers that are returned to t-mobile? Is there a tmobile contact? If they are being thrown away, I could buy them from tmobile.
Hey Phi - same here. My only concern is the vulnerable attack using this firmware 3199. No updates available.
Thanks guys. Will check out Asus site and see if it's worth doing first. Cheere.
