SMS on MY PC

I have already done the test to not only other numbers not connected to my account. I have tried with friends that have Verizon, AT & T, etc. just to make sure it wasn't just our phones. So it appears that T-Mobile has pulled out a new "reason" for not being able to repair my issue. As a retired Police Detective I have trouble buying "to prevent scammers". E-mails carry a lot more sensitive information and are more likely to be hacked. I have rarely recieved scam SMS messages and most are just insurance scams so I block the #. 

It appears that a service that is included with instruction on how to use it are on your web site but yet looking for a way out, I have until the third to decide to stay or leave.

Awesome that you already thought to test some other numbers. Did it work to the other T-Mobile numbers? How about to the Verizon, AT&T, etc.?

No, it didn't work with any carrier. Not only did I try different carriers but I tried it from my G-mail account with different UN, Windows Mail, MS Web Outlook, and COX Webmail….nothing they all get sent but never arrive. I tried this many times since it started acting up. I have friends that are not in my contact list, in fact some live out of state. No matter what I try, on my side, they all show it as sent, but no one receives them.

I am pretty tech savvy and PC as well, Before I call anyone for technical help I go though all the tests I can think of. It is just surprising that since I had T-Mobil it worked fine and I used it 5-6 times a day as a lot of people don't look at their emails but do look at SMS messages. Then in January it was a hit and miss, some would be delivered some weren't. A tech checked into things and it started working, not every time but it was working. Then about a month or so ago, I repeated all the tests that previous techs have told me to try but it has never come back up. Looks like a lost cause and I have been checking Verizon that I was with for over 30 years to come to T-Mobile, guess one of those bad decisions people make in life.

I know the work around. Send an email from my pc to myself. The email will show on my iPhone, then I save what was sent to me and then do a phone to phone SMS message to get the message, pictures, documents, etc. to who needed them. If T-Mobile PC to Phone doesn't work at all they should take down the interne instructions on how to do it.

You really have gone all out on testing, and I appreciate that. I know how frustrating it is when something you rely on doesn't work. I am asking a few more questions just so I fully understand and can help find the missing link. There are so many variables, so we want to take things step by step to eliminate the stuff that is working and find the broken link. 

You mention a bunch of different email clients, but are you using the same Gmail on all these clients, or do you have a Gmail, COX email account, Microsoft email account, etc?

My primary email server is Outlook. This what I used to try to send SMS from PC.The only reason you see G-mail that I tried was becasue I wanted to try all avenues to try to send an SMS to my phone. In ,y testing in the Compose To: I uses 7022869062@tmomail.net in my attempts to send myself an SMS from Outlook, G-mail, Cox Webmail, and Outlook web. I used the same address and all the places I sent the messge from (Outlook, Gmail, COX Webmail, and Outlook web) and all of them showed the SMS were sent, but I never got any of them on my phone, they just vanished after being sent. Yes I can go to Gmail and send from there, as well as MS I have a subscriotion to MS Office that includes Outlook and MS Outlook on the web and I have tried them all.

I used the same address and all the places I sent the messge from (Outlook, Gmail, COX Webmail, and Outlook web)

Since you are using the same address in all the different clients, the next thing we would want to try is a completely different email address to send the message. There are many options for free email out there and since you are already using many of the different platforms, you can choose one to create a brand-new email to send from. I would start out with a really simple email address that does not include words like "test account", "email", "info", "admin", "automated", etc. Those types of email addresses get caught by spam filters and I don't want you to run into an issue like that while trying to do this test. 

Already done. I have 2 Gmail addresses, wife has 1 I have two COX email addresses. I tried sending a SMS message to myself, wife, son and a few friends using all the emails I have available as me but like I said. I tried everything that I was pretty sure T-Mobile would ask me to do prior to my initial contact concerninh this matter.

Basically it has come down to this, T-Moble really has no explanation for this and we are both just going through a series of guessing games hoping something changes. That being the case that you do not know and I do not know I guess we will leave it at that and I will just change carriers and solve T-Mobiles issue.

Ok. thank you for clarifying that you used different emails as well as sending to different phone numbers. I am sorry if you feel like you have to repeat yourself on this. I just like to make sure I am fully understanding and looking at it closely to avoid any possible oversight. You did really well eliminating the possibility of the email addresses and the phone numbers as the problems. You said you tried just short text and included files or pictures, so that rules out size. I think the weirdest thing on this one is that you are not getting any kind of kick back about the messages that you are sending. Once you send the message out, on the backend of any messaging system (email or text) there are a lot of pings back and forth to verify the packets are being sent and received along the way. Examples can be failed to send, undeliverable, dropped packet, and even unable to send because of different filters. You are getting none of those and they are really the most helpful thing to help figure out why a message may not be successful. 

You did mention T-Mobile PC earlier and I think that is one of the last things we haven't covered so far. I am sorry if this seems like a silly question, but what did you mean by T-Mobile PC? Are you sending all of these messages from the same computer? 

One other thought. Have you tried sending a text from your phone to your email address to see if that works, or if it kicks back an error?

Ok. I will try to clarify that "T-Mobile PC" must have been a typo and no, it doesn't make sense to me. I have tried sending from my laptop, desktop, and wifes iPad with the same results. I have never recieved any kickback on any device I used. The only thing I receive after I send SMS from the devices is that the SMS shows up in the Sent Items box as "Sent" on the PC.If something doesn;t send it usually winds up in the Draft box. This never occurred with my attempt to send a SMS / Picture / .PDF Doc. from any od my available computers to mine and other phones as a SMS.  I just tried a simple SMS from my laptop to 7022869062@tmomail.net with a 111kb size. I could send you a small snapshot to show you what I see after I send, will this allow me to attach a screenshot?