SMS on MY PC

Thank you for letting me know that you already tested on different devices as well as different emails. We know that email to text is not working for you and not giving an error message. Thanks for sharing the screenshot.

I am curious if text to email does work. Can you please try to send a message from your text to your cox.net email address?

I just tried sending from PC to phone, no luck. Phone to phone works fine. I have given up all hope with T-mobile and it is between COX Mobile and back to Verion. As of payment due date in late June T-mobile will no longer be our phone carrier. This has been going on and off since January and no end in sight, tired of it.

I really appreciate your willingness to troubleshoot with me to try and find the issue. 

I meant for you to test phone to PC to see if the messages worked the other way. 

I have done that several times but I just did it again. I sent a SMS text to my laptop (Rickhart@cox.net) and also to my desktop (Rickhart@cox.net.) I also sent it to my laptop to my Google Mail (1easyputter@gmail.com) and neither my laptop or desktop received anything. I then did the same thing with my wifes iPhone with the same results, not received on laptop, desktop, and wifes iPad.

Hopeless cause…..It isn't going to work no matter what I do. I never realized just how much I used it, until it stopped working. Sort of buying all new phones to the tune of $1000.00, not going to happen, I have tried everything. I stopped at COX and Verionand  they both sent me a SMS from their e-mail computer like I have been doing and received them all fine. 

So it looks like it will either be COX or Verizon since T-Mobile doesn’t work and no viable answers

I have been doing all the same tests that you have on my personal computer and phone and they are all working fine, so I know that the T-Mobile email-to-text service in general is working as intended. If it wasn't working for me or we had some kind of outage, or if we stopped the service all together, I would have told you that days ago. I know I've said it before, but I really do appreciate you working through all of it with me. At this point I would suggest filing a ticket for our IT teams to take a look at the routing of the messages to see where in the path they get snagged. I suggest reaching out to our T-Force team by sending a direct message to T-Mobile using the Facebook or X icons at the bottom of this screen. You should be able to share a link to this conversation with them so they can see all the hard work you have put in. They can also review your account details and then file a ticket for tmomail receive fail. They might have a few additional questions to fill out the ticket, but I am sure they will get you squared away quick and easy.

Ok….But There are no X's at bottom of screen. There is the three buttons that give me the option to "Link to URL" or "Report" Is there any way possible that you could send this to them directly? I just have had real bad luck getting to the Tech teams to file a report. They just either get lost, or no response. I keep getting to to page, to page, to page and then finally a survey.