Forum Discussion
Changing autopay payment method
Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method i...
thewellbus wrote:
While I wait for an answer, I am going to DELETE the old method of payment. We'll see how that goes.
Hope you don’t lose your phone service for non-payment, and forwarded to collections, which could affect your credit rating.
Might be better to contact T-Mobile support directly, thru the #611 or 800 number, or tier 2 support at Facebook or Twitter.
Just went through a similar problem. I had changed my payment method online because of the autopay discount change, deleted the credit card and added a new payment method. Logged out and back in and verified the change, only one payment listed and it was the default. Bill was paid shortly after using the old method so I contacted customer support and talked to a rep. They looked up my payment method and said it had been changed. Got an email today stating that we had lost the autopay discount because it was still using the credit card. Called customer support and used the automated system to check on autopay, said it was the credit card. Changed it through the automated system then talked with a rep to verify again. While on the phone I received an email saying the payment method had been changed and autopay discount was active again. It seems to me that the T-Mobile systems are not all using the same information, the online system does not use the same information as the billing system. FYI we are former Sprint customers so it looks like they still have some work to do in switching everything over. Customer support reps were very good but they can only work with the information they can see. An extremely frustrating experience. I won't believe it is fixed until I can see it on the next payment.
