customer care mail

Been with Tmobile for 6 years.  Haven't had any problems with throughout the 6 years.  Been generally pleased with the service. Paying for 4 lines and phones between 180 to 200 per month (USD).   I switched to another vendor on the 8th when my billing cycle closed on the 10th.  I was on call and didn't want any significant interruptions with the job so I changed my account to 1 line and switch the other 3 on that day. Paid off the phones, etc.   Changed my last line with Tmobile 4 days later so 2 days into the next billing cycle.

Tmobile charge me 25 for altering my account on the 2nd to last billing cycle.  For the last billing cycle they charged me the entire 4 line charge for 2 days on 1 line.  They said we didn't have any record of me requesting to change my account from 4 to 1 (even though they charged 25 for changing the account) ???   and they don't prorate.  Even though I used 2 days of 1 line they charged me 4 lines for the entire month.   And I couldn't even see my bills because I couldn't log into the account via website or use the app.   And had to pay to get final bills in the mail now when in the past it was no problem.

Basically why screw over someone for a measly 120 Dollars when they leave the door after that family spent over 11K with them in a 6 year period.   Most of my members of my family have Tmobile and I advocated for the company in the past.  Definitely regret it now and will advocate for them to search for better options (and prepare for the greed when you leave the door).   Tmobile issues policies to grab the quick buck regardless of doing the reasonable action is no longer with the company.  most times service reps were pleasant and easy to work with.