they do not have an email you can contact them through. you have to either call, visit a store or contact them through one of their social media platforms like Facebook or Twitter.
Forum Discussion
customer care mail
Any one pls share t mobile customer care mail ID In view of I over phone am not able contact
Vincwe wrote:of course they don't have a customer service email, because they don't want a paper trail showing how many times they tell you they're going to fix something and they don't. They'd rather tell you it's fixed and then make you call over and over again and speak to a new person who makes you go over the whole thing AGAIN, tells you they've fixed it AGAIN…. until you get pissed off enough to tell them you're going to cancel your service and go to AT&T or Verizon before they actually do anything.
Truly I believe that Metro PCS took over their NON- Customer Service in the Merger because it’s sucked ever since.
which means yes..paper trail
