Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
Ditto, I too was taken by this scam, switching my home internet service to T-Mobile after qualifying for EBB. No one gave me any information to the contrary when I did so, but when things didn't appear correct on my bill, I contacted customer service; only to be put on hold for excessive long periods of time, transferred repeatedly, and told different information by everyone (oh, and disconnected several times!) At some point, they started throwing around the March 10, 2021 date, saying you had to be signed up for home internet by then to be on that plan, but this EBB program only allowed people to start signing up for it May 12, 2021, so that makes no sense!? I was told that only a "Hot Spot" was offered by T-Mobile for that program, but nowhere on the national EBB site or T-Mobile does it say anything like that. As a matter of fact, if you look on the national site to the companies participating it this program, they have T-Mobile listed as offering both Fixed/Mobile options and on T-Mobile site they say they offer several EBB plan only excluding Magenta Max. This is just wrong and bad business, I hope everyone does file a complaint.
