Forum Discussion
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
MajorRathbone wrote:
From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"
Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.
How was BChat able to get access to their account? What is the trick?
I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.
You can call our customer support number or send us a direct message on Facebook or Twitter.
I have had this same issue for nearly 3 months. After numerous lengthy phone calls to customer support, specifically the internet support group, I finally have account access. I spoke with Joanna who actually followed through with the trouble ticket, worked with someone in IT and then called me back to walk me through actually logging in to my account. I now have full access. What I did notice is that the first time I was able to login, the USER ID was my Gateway's phone number and not my email address. Now, after logging in and out a bunch of times, I can report that I can use either the phone number or my email address. YAY!!!
I like the home internet.However,the whole not being able to log into their website without a tmobile phone number is ridiculous.I gave up.Going to have to find another way to make my payments.You should not need a tmobile number to log in.No solution.
My T-Mobile Account ID is just my e-Mail address.
The paperwork that came with my gateway had a phone number for my account printed on it. I have no other T-Mobile service beside this.
Ben_from_Maine wrote:
I should have read other threads first. Sounds like I will get an email with router number when it's activated.
Did everything work out okay?
HeavenM wrote:
The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Inscribirse. This sign up page will take you through a registration process that does not require a phone number.
@HeavenM , are your sure of your solved solution?
Please see above posts.
I have been talking with the amazing Home Internet teams about this registration process because we see that it can be a never ending loop.
@BChat @MajorRathbone Did you sign up for T-Mobile Internet online, in store, or over the phone? Do you have the receipt or confirmation email from when you signed up?
I know that the registration flow is really picky about the information matching EXACTLY what is shown on the original orders and this can make things a bit frustrating when there might have been a typo or want to use something different.
The screenshots that you shared are EXTREMELY helpful and I am reaching out again to make sure that we have a clear path forward to get you a T-Mobile ID.
I like to solve issues, not give up on them but in this case (if I were you) I would put this on the back burner (I have). My internet works fine, autopay is working, I get my $5.00 discount for autopay and I get a paper bill about 10 - 14 days prior to the autopay date. Good luck but if you come up with a solution please post it.
BChat, I definitely agree. Other than not being able to access an account I am happy with T-Mobile 5G internet so far.
It is frustrating and makes no sense that T-Mobile cannot allow customers to create an ID and access their own account.
I have spent more than 10 hours on this snipe hunt. Hopefully, HeavenM, as a Community Manager, can get some answers.
I am also having the issues described above.
I used to have an account for a sim card data plan that never worked in the area where I wanted to use it. Stopped using it long ago.
A few weeks ago I purchased the Home Internet service in the town in which I plan to use it; not where I actually live. I don't have local access to the device.
When I got into this strange loop, out of desperation, I called support and over the course of about 2 hours and 2 calls to different support persons, I finally got auto-pay set up manually.
However, neither of the support people could help with the account with no T-Mobile number. How lame.
One of the support people said I should use the app and in that case, it asks right up front that I should connect to the t-mobile wifi device. We'll no device means you can't use the app.
Come on T-Mobile, this isn't rocket science, it's a web page. This is just stupid tedium you're throwing at your users.
My bigger problem is how to get around CG-NAT so I do things like control gates, an irrigation system, or we cams. Neither of the support persons had ever heard of the CG-NAT problem.
Very frustrating.
