Forum Discussion

connorbre's avatar
connorbre
Network Novice
Hace 5 meses

$200 Rebate Home Internet Virtual Card Won't Activate

I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to ...
  • Cali_Cat's avatar
    Hace 5 meses
    connorbre wrote:

    I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states "We are not able to validate the information provided. Vuelve a intentarlo".

    I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?

    It should be the phone number of your home internet line. If that's not working I would contact Tmobile customer support to sort this out.