Tower outage, no communication, internet keeps disconnecting

alert wrote:

I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What is the recourse for this situation? 

thats how it works period..if a tower goes down it kicks everyone to the next available tower. no carrier jumps up and fires out info on tower outages to everyone affected..