Forum Discussion
Like to remove a phone from my Simple Choice Family Unlimited Talk and Text plan, but it will not lower by monthly bill
Hola,
I like to remove a phone number from my Simple Choice Family Unlimited Talk and Text plan, but T-Mobile support says removing a phone line will not lower the monthly bill. Why does not the monthly service bill be reduced if a phone is removed from the plan?
Gracias
There were a few times when it was available to get a four-line family deal. If you added the fourth line to get one of those deals, then removing the line could actually increase the bill. You could also have some other type of promotion that could fall off if you cancel the line. For example, if you purchased a phone when you added the line and got a promotion to get the phone free, the promotional credits for the phone could stop if you remove the line.
Those are a couple of possibilities that I can think of without seeing the account. What I would do in your situation is reach out to the T-Force team by sending a message on Facebook or X so they can review the account and see what your options are.
Is it a free line?
No, I added the 4th line to my existing family plan and they charged me for the extra line
There were a few times when it was available to get a four-line family deal. If you added the fourth line to get one of those deals, then removing the line could actually increase the bill. You could also have some other type of promotion that could fall off if you cancel the line. For example, if you purchased a phone when you added the line and got a promotion to get the phone free, the promotional credits for the phone could stop if you remove the line.
Those are a couple of possibilities that I can think of without seeing the account. What I would do in your situation is reach out to the T-Force team by sending a message on Facebook or X so they can review the account and see what your options are.
Thank you for response. I asked the customer rep to remove the family plan and go back to my original plan, but the rep said that would increase my monthly bill. I believe when I added the family plan the monthly bill increased by $10 per month to get the four-line family deal. However, the rep said if it you remove the family plan, your rate would actually increase and I would not get back the original monthly rate before I added the family plan.
