Forum Discussion
No Chat Available and Payment Arrangement Question
Boy oh boy has it been a ride since T-Mobile bought out Sprint. First, we used to have fabulous service in our home (in the middle of nowhere) but the minute everything switched from Sprint to T-...
you can also contact TMO through one of their social media platforms as well like Facebook or Twitter..this starts you off with tier 2 support over the call in tier 1 support agents.
I did finally go outside and just call in since chat wasn't available. I explained what's going on, what's been going on, that the currently set up payment will return, etc. and the customer support guy that I got was really, really great. He came up with a solution and was able to help me out. I'm pretty sure he said his name was Bear but he definitely was the most helpful rep I've dealt with there in a while.
