2G free phone replacement

Thank you for sharing the link, I appreciate you taking the time to respond.  After reviewing this link, I see that for the 3G retirement last year, you had to log into your T-Mobile account to see the offers.  Is that the same process for the 2G shutdown? 

I was looking on the T-Mobile website and saw the information at the following link: https://www.t-mobile.com/support/coverage/2g-retirement  I then went to a few different T-Mobile stores (I found the company store listings on the T-Mobile website, not the third-party stores) with the print-out of this link, but every store told me that they are unable to help us.  At this point, we are unsure of what we need to do prior to the 2G shutdown.