Forum Discussion
Sold a prepaid instead of honoring my insurance
I've been with Sprint since at least 2010 and added my parents to my account years ago. My dad broke his phone recently. He has the insurance so he went into a store to ask about replacement. They s...
Thanks for the answer. I got lucky thru tmobile's Facebook page. Talked to a rep on messenger and got credited for the prepaid on my account. It's been 2 months and several phone calls and visits to stores. So thankful I finally got to an employee that cares
