Netflix downgrade

T-Mobile upgraded my Netflix plans, but upgrade in a sense that they just decided to change my Netflix plan from standard to premium before 1/25/24 and then charged me for that change without my consent. Spent 3 hours dealing with the and the reason they gave was they want to provide me a better experience, so they upgrade me and charge me without my consent. They played it as it's only $9 dollar more for the premium as compared to $4.5 of the standard plan that I am already paying for. I was very confused to find out behind all those nonsense answer that the $9 premium will automatically go to $16 after 1/25/24. So they upgraded me to a plan that I don't need, and best they can let the change of plan kick in on 1/25/24 so that I can see another increase on the price tag. Plus, they never text me on the Netflix on ads to do the basic informing as they claimed to do so and I had to show them that it didn't show up in my text on the date they claim to do so (and they had all my text info on their end)

piercejpierce wrote:

We wanted to let you know that the Netflix plan included with your T-Mobile package has been changed to the Standard with ads plan. Netflix is still included with your T-Mobile package and there are no changes to your T-Mobile bill.

Tu nuevo Standard con anuncios plan includes:

• Great video quality: Continue streaming in Full HD (1080p)

• Múltiples dispositivos: Continue watching and downloading on 2 household devices at the same time

• Just a few short ads

So you went from Standard to Standard with ads?

If so , that was to be expected.

Did you get Hulu invite?

Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it

piercejpierce wrote:

Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it

This is were it gets confusing for all.

Netflix free started before Standard ad free plan was offered.

Originally , they gave free Basic - 420p to 720p , looks great on my 65" Sammy.

 It was limited to 1 stream but like many on that plan,  we could stream up to three devices @ once.

A couple weeks ago , that ended. Now we can only stream on one device @ a time. Basic plan should remain In tact so says upper tier CS my account has been noted.

Also , Those on Basic plan don't get free Hulu.

I'm ok with that.

ADDING: Just came across this - https://www.cnet.com/tech/services-and-software/netflix-subscription-update-what-the-phasing-out-basic-ad-free-plan-means/

By look of it,  Basic ad free customers are safe in USA for now which would explain why TM isn't making change to that plan.

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that's what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix "for free". We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that's exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it's costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that's now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I'm sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn't enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that's like T-Mobile is covering the increase for the next 20 months. In the end it's all petty to many but I hope this clears up what's REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix's website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It's $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

mtissington wrote:

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

It's a big downgrade. I tried to watch Netflix last night for the first time since the downgrade and the ads plan wouldn't even work on my older Roku I did have a fire stick which it works on. If Netflix wasn't free I wouldn't have it it's not worth $15.50 a month imo.

kcookvt wrote:

As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a "change to Netflix's plans" that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Your phone plan is the same price. Add ons don't have the price increase promise so they can be changed.

I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!

Tmobile is a business and now that they have more users they can now cut back on the free stuff and offer Hulu with ads.