Forum Discussion
Cell spot interfering with regular wi-fi
I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on...
What I would suggest doing is running a speed test with the cell spot plugged in and without it plugged in and seeing if there is a difference. I would also make sure that you have enough bandwidth to support streaming on multiple devices. There is always a chance that a device on the network is doing updates like a computer as a example which would use some of your limited bandwidth and could be the cause of your issues.
The cell spot how ever is unlikely to be the culprit unless other people are useing the device to stream video and such. As things stand there are to many factors for me to peg a issue but I would start with the basic trouble shooting steps, including powering off the router for 40 secs and then turning it back on. Hope the info helped./
Ontario and I'm on a Samsung Note 8. I was told when I switched I would have 4G coverage at my address. That has never happened. No one has ever been able to answer why Wi-Fi calling does not work- I've asked at the store and on a customer service call and was told both times I just needed to upgrade to a newer phone. I had upgraded less than six months before they told me that the last time, so I stopped calling. The cell spot was given by customer service as a bandage for an issue on the rebate for a buy one get one free when you add a line. I ended up having to email John Legere directly to eventually get that handled. The fact that the cell spot, which was meant to pacify me after T-mobile had screwed up the rebate process three different times over a period of for months, honestly isn't all that shocking. I was just trying to see if I could get it to work and to not knock out my basic internet in my home. It doesn't seem to be something that I'm going to be able to do, so I'll send back the device in the next week or so and proceed from there. Thanks so much for trying to help. I realize this is not your issue and I do appreciate you responding so quickly; unfortunately, it's just been a little too much inconvenience over the last few months for me to continue to feel that T-Mobile is up to the quality I expect from a service provider. Thanks again.
