i can not open syncUp kids app in my phone

We just bought our son's syncup watch today. My husband can get into the app. I was able to accept the invitation. Then it went back to the startup screen on the app and won't do anything else. 

Also, is anyone else having issues placing calls from the watch? It just goes to the customer service number despite them working for over an hour to try to figure it out at the store... 

We're excited about the potential good this watch could be!... If it works... 

I am not able to access the app either. This has been going on for months. Can't update anything, access my account, all the functions of this app are not useable and very frustrating. 

Hey there! Glad to see that some people are able to get into the app again. If you are still having issues, please make sure the app is fully updated since it was the most recent update that patched the api error. 

Have a wonderful day! 

Mine also fiinally just started working.

Mine is finally working.

I have same issue with my 1+ 9 pro running the latest Android and Syncup Kids app.  I called support and they had to actually send ticket to developers to figure out what is going on.  It just stopped working yesterday or the day before.

Uninstall and re-install does not work.  Cleared App Cache and no change.  I will try to remember to keep this post up to date.

T-Mo rep said he would get back to me in 3 business days.

The app appears to work fine on Apple iPhone.

Tmobile please fix this.

Or atleast give us a response.

Hopefully...

Kccool wrote:

So are they working on the fix?

So are they working on the fix?

I am getting the same with my app. Can’t access since yesterday night (01/30/24) and still can’t. 

I've restarted phone, cleared cache, data, and uninstalled, nothing works. I've also tried restarting daughter's watch.