i can not open syncUp kids app in my phone

Now going on over 24hrs with 3 devices unable to track our 2 children. Customer service has been a joke. Extremely long wait times, reps disconnecting and not calling back from the company who definitely has my number! Wasted over 3 hrs of my time last night and still no solution.  Was told by advanced technical support a ticket was opened, NOT to call back and they would contact me in the next 48 hrs. I've had this service for 20 yrs now and this unprofessional experience is about to be the reason I finally switch providers. Clearly multiple people are experiencing issues for months with this app and there's no good communication from the company.

Both my wife and I are getting the same error.

My Samsung Galaxy is on Android 12  (Snow Cone)  and 30mins ago it updated to (One UI 4.1). 
I reinstalled, cleared cache and the SyncUP Kids app still will NOT work. 
I have (4) children ages 8 to 6 on the app and I NEED it to work... pleaes help!!

+1 fails for me as of today, same error message as others: "All items core API failing". Pixel 8 Pro, Android 14. App version Android 1.4.5 (222663). Last repro 1 June.

Same error message as above...which has been a problem for apparently several months??? What's going on T Mobile. Why no engineering update at this point? Or feedback? This is very alarming for the parent that is planning to use the app to keep tabs on their children. Hoping for an update soon so that I can avoid a return....

Bella_408 wrote:

I can't open SyncUp kids app on my phone. I've cleared the cache and stopped the app, un-installed and reinstalled and still no change. It says "All items core api failing"

There is no update available.

 

I'm having the same issue, I've un-installed and reinstalled and still won't work

Having same issue. Restarts and redownloads don't help.

We need a response now. TMoblie is marketing this watch as a way to keep kids safe. They clearly have a major, widespread issue and are not on top of communication

Yeah, so I'm going to add myself to this list. I went to go and try amd change some contacts around on my sons watch this morning on the app, only to find the error message and the mascots frantically flashing on my screen.

I don't care about a refund, either fix the issue with the app, or find a way to start giving all these people replacement products. I use this to be able to keep track of my autistic son who is a whole escape artist. It helps me keep him safe, but now I can't even use the watch. Fix this, asap.

berliner123 wrote:

Having that problem now please fix.

 

An update I was on the phone with tmobil for an hour last night. Unable to fix the issue they submitted a ticket to the engineer. They said they would get back to me within 72 hours.

I emailed them asking how to go about a refund/return so that i can find a better product

waiting on a reply