I cannot Sync my iphone 12 Pro Max to my Digits

A good place to start is our Solución de problemas con DIGITS. If you need more help, you should contact our dedicated Tech Care team to escalate this issue if needed. 

i would like to know what can i do to get esimcard on my phone i need to come to the store which impossible at this mounts because we are out of country until September and we do have issue with our phone we can’t send email or text (wife and I)