Forum Discussion
i can not open syncUp kids app in my phone
I can't open SyncUp kids app in my phone. I try to restarted my phone or re installation the app. It still same. It kip show up All items score app failing
I am on the phone with a customer representative. I reinstalled the app multiple times. I did it on three phone to see if it was just my device or on all devices. The error was same "All Items core API falling". The first customer representative told me there was no reported issues. As I was came up this site and realized others are having the same issue. I just brought this watch a week ago. They told me do the following steps
setting-apps-syncUPKIDS-storage-clear cache-clear data-restart phone-open app-get started-log in.
Unfortunately, I got the same message.
They told me to restarted the watch-close app-reopen app-same message again-
These are the step which helped. Apparently, this is the way to go now
-Life-Connect-log in-I could see the sycnkids number- it was able to get access to my kids watch. Hope this helps.
