Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
It's December 2021 and this is apparently an ongoing issue. I received to back to back low battery warning just now and the first about 12 hours ago. I'm pulling it out of the car and returning it and canceling service on the device. It should have been fixed 2 years ago when these reports started coming in.
