Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
So I finally got this solved. Hopefully these tid bits help someone else. Merry Christmas!
A. If it won't connect right at first. Need to call tmobile and get them to switch the watch account from timex to a syncup account.
B. Try over and over to pair it. Took multiple sloppy tries.
C. Make sure Bluetooth on device is on.
D. If you are stuck where the watch is working but app still says you need to sync. You need to factory reset. To do so is insane, but you have to on the phone go to settings, then "about watch", then tap "software version" 8 times. Then select factory reset.
E. I couldn't ever get it to work from my wife's iPhone 12, it was super painful. But I tried it from my android and it worked perfectly and fast the first time. Id advise trying from a different device then adding that other iPhone as a guardian.
F. To add Guardian, just add a contact at that point, then select it as a guardian (gives parental controls to that other person too)
2 hours spent getting it working. Hopefully this saves you guys time.
