Forum Discussion
Syncup tracker won't update
My syncup tracker keeps giving me a message that the firmware update has failed and it will try again later. I've tried everything I can think of and still waiting on support to get back to me. I w...
For a few weeks I have been receiving the message, "Tracker firmware update failed and will try again". My SyncUp device is fully charged and connected to the T-Mobile network. T-Mobile technical support provides little to no assistance. Technical support agents, purportedly well versed in the technical nuances involving the SyncUp Tracker, know less about the device than I do. For example, they are completely unaware of the differences between a firmware update and a software update. The only thing technical support can do with any efficiency is waste my time and bother me with return phone calls that are completely irrelevant to the technical problem I've reported.
