Forum Discussion
SyncUP worked and then went offline
This has been real nice in tracking business and pleasure mileage until it went offline . I got it back online when I realized this had happened but found it is offline again. Why is it going ...
¡Hola, @magenta1440208!
I'm sure this product is super beneficial....when it's working! I checked out a few things and saw that there were a few hiccups within the week that caused a few hiccups (one being the device showing offline). Is this still happening or has it resolved itself? Everything should be up and running now.
The SyncUp device did not begin going offline until after the application update on or about March 3, 2023. I spoke with an advanced technical support representative from T-Mobile about the issue. The tech rep said that at least some of the SyncUp devices failed to receive and/or properly load the update information associated with the early March application update.
If the offline issue was merely a matter of geography or environment, the problem would have made itself known immediately, not a month or two after activating the SyncUp Tracker. The virtual boundaries have not changed and the daily location of the tracker remains consistent. Additionally, the offline error can occur anywhere, for no apparent reason. The device does not automatically go online, even when the device is in motion for a significant amount of time and traveling over the course of many miles.
