sync up tracker goes offline

An application update occurred on or about March 3, 2023. A few days later, the SyncUp device began going offline each day. No matter how long the device was in motion and no matter how many miles the SyncUp device traveled, the device would never go online again without performing a number of steps including, deleting and reinstalling the application, deleting the device from the app, and cycling the power on the device multiple times. Identical problems occurred over the previous few days with a refurbished replacement SyncUp device sent to me by T-Mobile under a warranty replacement.

I spoke with an advanced technical support representative from T-Mobile about the issue. The tech rep said that at least some of the SyncUp devices failed to receive and/or properly load the update information associated with the early March application update. According to T-Mobile, another application update is currently in the works that will hopefully fix the issue.