Forum Discussion
sync up tracker goes offline
I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a...
The "Offline" problem has been remedied but as is so often the case, a software or firmware update can cause one problem to be solved at the expense of creating a different technical issue. The SyncUp Tracker application's "Enable Biometric Login" setting is stuck in the "On" position and cannot be switched off. I have removed the SyncUp application and reinstalled it, to no avail. This is an especially strange anomaly because I never set up and never use any biometric logins on my Android phone. I remind T-Mobile of the unresolved technical issue each month.
