Forum Discussion

Ebreezy83's avatar
Ebreezy83
Newbie Caller
Hace 3 años

Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

  • Me too!! My poor child had to go to school all worried it would make noise.  I can't even see if she turned it off. All morning saying it can't connect. :(

  • jeromy_o's avatar
    jeromy_o
    Network Novice

    I am having an issue with initial setup of the SyncUP tracker, When I enter the 15 digit IMEI number by scanning or manual it just spins and never sets up the tracker. I have tired on the Samsung 23 Ultra and the IPhone 14. No success with either one. Can anyone help?

     

  • jakobe's avatar
    jakobe
    Roaming Rookie

    same issue today, all my trackers are down and app wont open

     

  • jakobe's avatar
    jakobe
    Roaming Rookie

    its been over 2 weeks and they are still down, tech support has no answers.

  • API Core error even with full update. Is TMobile going to fix or provide refunds?