Forum Discussion
SyncUp audio messages don't play on iPhone
My kids' SyncUp watches can send audio text messages, but they can't be played on their grandparents iPhone's. They work on other iPhones and on Android phones, but for some reason they can't be play...
I'm suddenly seeing this issue as well. My daughter has a SyncUp watch and has never had issues with other people listening to her audio messages. But today, her aunt, grandmother, and grandfather are all unable to play audio messages on their iPhones. Instead of opening the Messages audio player when they tap on the audio message, it just gives a file description, saying the file name ("audio") and the file type ("Audio Multi-rate audio") with no play button.
This is a recent change since none of those people had any issues for the last ~4 months she's had the watch. I can still receive and play audio messages from her on my iPhone without any trouble, though.
