Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says "unplugged" and when I try to connect to the hotspot, it takes me to the website that says "Get Started" but it greys out and says error, "can't open page". This is literally the only product from Tmobile that I'm really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
Im going through this right now. This is sickening.
I gave it back
This sucks. Mines not working ethier. Just purchase yesterday
I had this same issue for about three months. They did trouble shoot but to no avail. I searched on YouTube and the web myself. To no avail because the instructions were the same. So I decided to download the the SyncUP Legacy app. It said it was not compatible to my car. But it did give me an option to download the regular SyncUP app I did and it told me to drive my car for 15 minutes after download and not even five minutes went by it said I was online and to finish setting up the drive. That was today 2/20/23. It's working now BUT it's not reading my correct address when I get home. But it's working and I will troubleshoot that today. I hope this helps.
(Possible duplicate) -- Bad experience with SyncUp-Drive -- Worked satisfactorily for 5 months. (A couple of modest issues, like not being able to clear old trips. Want only 7 days, erase older.) MAJOR issue started in August with FOUR Engine status codes. Took car to shop. They confirmed the same codes with Professional Diagnostic Tool. Afterwards, reinserted Sync-up Drive. Never was recognized. Most recent info (car location) shows still at repair shop. Still shows the 4 error codes. Lacks detailed instructions for users who like to dig into the weeds. TMobile (corporate) Store personal tried to help, discovered internal doct revieling a reset pin. Tried that, no joy.
Discovered this site and appreciate ideas for some problems. Help me?
Hola All:
I have had the synch up drive for over eight years and it used to work great--when they had the old device with the external sim card that you could change and the old legacy app... Somehow when I changed my phone over a year ago it got all screwed up and has not worked right since. I tried the new app, the legacy app and switched devices. Somehow I can not clear the old data which is all screwed up. I have spent over 8over a period of the last 8 months days on the phone spending several hours on each call.
NOBODY--not even the level two techs know anything about it or how to fix it. I just purchased another device on ebay (brand new) and will try to reinstall the app for the nth time but I am afraid that part of the screw up is attached to my email account which I can't delete.
Amanda, with all the numerous complaints on this forum this issue needs to be brought to llight with upper management at TMobile. As mentioned before if the techs don't know how to fix it don't sell it!!!
Peg Davis
My SyncUp Drive is suddenly not working. The last trip I took was 1 hour ago and now it doesn't show a new trip that was from 9:25am until 10:15 am. It's like it's the server isn't working to update trips..???
Is there something happening with the service???
Is the SyncUp Drive service DOWN.
