Forum Discussion
SyncUP Kids changed to T-Life and now all I get with the new app is an error
I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Vuelve a intentarlo".
I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch.
What needs to be done to resolve this constant error?
Uninstalling and reinstalling didn't work for me or my sister. The overnight "tech" help from the Philippines, while super nice, have no idea what they're doing in regard to this problem. Nobody at T-Mobile will even acknowledge that this problem is widespread. Meanwhile, my nephew goes to scoop tomorrow with a brick on his wrist.
Cbradley0 wrote:
Same here. What is going on T-Mobile? Major fail 😡
Uuninstall and then reinstall the app. It worked for me.
Same issue here. "Something went wrong" on the phone number screen.
Edit/Fixed... I uninstalled and reinstalled the T Life app and it's now working.
Same here. What is going on T-Mobile? Major fail 😡
Im having the same exact problem, cant get past the error screen !! T Mobile we need a solution!!
Similar issue. No warning that this app moved to T-Life and when I go to use it this afternoon to see where my kid is to get her from the Bus I'm told it no longer works. I sign in on T-Life as a guardian (my wife is the main account holder) and I can't see my daughters watch. There appears to be no way to add me on the T-Life app as a guardian either.
Awesome work guys, Thanks for the heads up on the app going away. The weird thing is my wife has the same phone and can still use the SyncUp Kids app with no problem!
