Forum Discussion
SyncUP Kids changed to T-Life and now all I get with the new app is an error
I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Vuelve a intentarlo".
I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch.
What needs to be done to resolve this constant error?
UTHorsey wrote:
Same issue here. "Something went wrong" on the phone number screen.
Edit/Fixed... I uninstalled and reinstalled the T Life app and it's now working.
Did the same and working for now...
This is an unfortunate and ridiculous move. It also poses a safety issue for our family. Since it was one of the main reasons we got the watch. It helps us keep track of our child before and after school. Highly frustrating and advertising T-Life at the top of the app doesn't give insight that it was going to be changed. Clearly WE ALL cannot get past the error page. Practice run or trial before launch? Or a notification? I personally need to have communication with my child. SO FIX THIS IMMEDIATELY!!!!!!!
magenta10074492 wrote:
I have the same issue. I too have the correct phone number showing up on my screen. And when I click NEXT, I get the error message: "something went wrong. Please try again." This is a critical issue that needs to be resolved immediately.
It sounds like results may vary (someone else commented that this didn’t work for them), but my wife and I both corrected this issue by uninstalling and reinstalling the app.
Bolthead wrote:
Uninstalling and reinstalling didn't work for me or my sister. The overnight "tech" help from the Philippines, while super nice, have no idea what they're doing in regard to this problem. Nobody at T-Mobile will even acknowledge that this problem is widespread. Meanwhile, my nephew goes to scoop tomorrow with a brick on his wrist.
Ah, sorry to hear that. It worked for both me and my wife. Regardless, I don't understand why T-Mo thought this was a good idea. As the saying goes, if it ain't broke don't fix it.
Same issue for me and my wife. Additionally, when I tried to download T-Life, I couldn't because it isn't compatible with my phone (Moto Z4). But I still get location updates through my Sync up kids app...
Same here. Tried my cell phone number and my kids watch. Nothing works. Getting real passed off here. About to throw this crap watch in their face.
Having the exact same problems!!
I have the same issue. I too have the correct phone number showing up on my screen. And when I click NEXT, I get the error message: "something went wrong. Please try again." This is a critical issue that needs to be resolved immediately.
Uninstalled and reinstalled the T-Life app. Seems like it gets caught in a login loop when you try to sign in for access to the watch. If we were not still under contract for this thing, I'd look into getting a phone and Life360. Unacceptable T-Mobile.
This is unacceptable, lost access to tracking and now the watch is useless to me...
