Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
Kclark0205 wrote:I can't get my sons replacement watch to sync to my app. I've been trying for days. I can't get to the factory reset screen. I have submitted several tickets with no response.
Could you please email us at skw-feedback@t-mobile.com and include the what your app screen is showing and the watch. We will work immediately to resolve your issue and unblock you. Sorry about your experience we want to understand this so it is prevented in the future for others. Thank you for your partnership.
