Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
I tried calling yesterday, they did not set IMEI and SIM right at store. Got to pairing point and let the tech go as I was in a rush for Church and of course continued to have issues 🤦♀️. Goes through on the app but watch is not connected. Now I don't know how to reset app to try again. T-Mobile was no help today and just wanted to order a new watch.
Lochness wrote:
Having same issues. One watch is showing up but has been pairing for hours, but wont go past the pairing setup screen. The other never paired but she is on the activities screen and we can't figure out how to go back and pair it (no setting menu available). And no I did not mix them up, which is the first guess by everyone.
Same issue here
Our SyncUP watch says it is paired after many tries; but the phone app still thinks it needs to connect. IDK if we should do a factory reset and begin again?
Same pairing issue here as well. I'm guessing there is a problem at the T-mobile end of things. Totally speculating here but there are probably a lot of these being opened up as Christmas presents this morning. Maybe it's saturating their capacity to register/pair them all.
Having same issues. One watch is showing up but has been pairing for hours, but wont go past the pairing setup screen. The other never paired but she is on the activities screen and we can't figure out how to go back and pair it (no setting menu available). And no I did not mix them up, which is the first guess by everyone.
I would be curious to the call response, thanks for sharing!
*update: on the thousandth try, ours randomly paired!
Hopefully the representative can help.
I’m having the same problem. On the phone now.
Having the same issue here
