Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
The same here. Got notice about watch shut down. Tried to boot it up with long-pressing the power button. Couple of times it showed T logo and then shut down itself. On third try it's loaded this morning.
Then I’ve got a shutdown notice again later in the day.
Started to boot it up again with long press - it showed T logo one time and shut down itself.
Since that it’s complete brick, doesn’t matter how long you press the power button and how (on charge or not).
So where to go for support? Closest T-Mobile store?
