Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
Okay. Brought bricked watch to the T-mobile store.
They pointed me to another store with repair guys.
Repair guys told me I drove here for nothing - they’re not repairing watches.
So we started the warranty replacement process.
They can’t send it home as iPhone for example - because of… because they can’t.
They also can’t send it to “not truly” T-Mobile store near my home, but rather to true T-Mobile store - ok.
And It’s $20 + taxes fee for a warranty replacement.
So if your watch get bricked by itself every two months for no reason - you better buy $10/month protection plan, you know.
And, like always, thank you for your partnership and support.
