syncup kids watch school mode

Update to this issue. Looks like the time zones are finally in syncopation! At some point last week (Feb. 20-24, 2023), my son's watch started making noise 3 hours before school mode should've ended. I tested the school mode time settings tonight and they (finally) correctly reflected EST. No more 3 hour offset!

This is still not working in January, 2023. I have two of these devices, both on firmware 1.2.10, live in the eastern time zone, and both are exactly 3 hours off in terms of enabling and disabling school mode. It seems like this should be an easy programming fix for devices that sync their time with a cellular network. Disappointed that I'm forced to do the math and make the adjustment to get this to work as expected.

I have almost the same problem, except that school mode is still on since last Friday and I can't figure out how to turn it off, I rebooted and deleted the school mode from the app but my daughter's watch is still in school mode. I just talked to tech support and they are sending me a new one, they couldn't do anything about it because those watches are not like cell phones and can't be fixed remotely.  

I'm currently experiencing this issue of a three hour delay (located in EST zone). The watch is great, and this is only a MINOR concern, but still an inconvenience. (For comparison's sake, the watch is leaps and bounds more reliable than our previous one (Timex Family Connect).) I would normally assume this kind of issue would be corrected in the next update, but considering the original post is 2 months old, I haven't much faith. Until this issue is corrected, I'll just offset the School Mode times by 3 hours.

I was thinking about getting one of these, but if school mode hasn't been fixed yet, I will hold off.  Every review and forum post I see complains about this.  I wish I could tag support in this thread to get it bumped up.

I had a slightly different response… first, I have two watches which ran through a million updates last night, and still resulted on each watch being on different firmware versions (one on 1.1.7 and the other on 1.1.9).  However, I got notification that school mode ended EXACTLY 2 hours after the scheduled start time even though they're scheduled to stay on 6hrs and 35min (end at 3:30pm but it ended at 10:55am).  Now, I also found that they had started BEFORE the scheduled start time of 8:55am as they were already in school mode before getting them on their wrists at 8:40am.  So I am not sure if it did in-fact run for the full 6+ hours but started overnight.  I am also EST.

I think you guys are onto it. We're seeing a 1-hour discrepancy in the Mountain Time zone. We've only had the watch a couple days and are still trying to figure it out.

Same here! (And yes I'm in EST) I emailed T-Mobile, awaiting response. I'd love to get this fixed:) 

Yes, I’m in the eastern time zone. 

Yes, I went back and checked and it's exactly 3 hours later than it should be. Are you in the Eastern Time Zone? I wonder if the new update made this feature stuck in Western time. It's not like the watch is displaying the wrong time!

Jjoyner wrote:

Having the exact same issue. School schedule was supposed to end at 5:03. Received a notice that school mode ended at 8:03. Wondering if there is a time zone issue.