SyncUp Tracker firmware

I received an email reply from the manufacture of the SyncUp device, TCL. The TCL technical support person refused to supply any information about the procedure for updating the SyncUp Tracker's firmware. TCL technical support wouldn't go so far as to answer whether a new of refurbished SyncUp device would have the latest firmware update installed. Dealing with TCL, the manufacturer of the SyncUp Tracker was completely useless and a frustrating waste of time. The TCL representative kept passing the buck back to T-Mobile.

Since my device's warranty was about to expire, I called T-Mobile to initiate a warranty claim. The tedious process took over an hour on the telephone. T-Mobile will provide me with a refurbished Sync Up Tracker. The device will carry a 90-day warranty. I should have the device in two to three business days. If the refurbished device is not shipped with the latest firmware update, or the device's firmware cannot be updated to the most recent version, I informed T-Mobile I will be returning the device in exchange for a brand new SyncUp Tracker. T-Mobile will credit me the warranty exchange fee. I will keep the readers of this thread updated.