Forum Discussion
Syncup watch app all items core api failing error on opening page, then crashes
When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing. Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue.
Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this.
Seriously T-mobile!?!? Just got this watch a week ago, stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterday it quits working and no notification, care, or priority to getting it fixed or instructions as to how to get functionality back? Sounds like I was sold some crap and need to complain somewhere other than this forum. Using Samsung Galaxy S22+.
Bug1415 wrote:
I'm in GA and my son is in PA currently... I think it's all over. I'm going to do research and see if there is another brand/company that offers something similar.
Strangely enough, earlier today before all this fiasco, I was considering getting my daughter a galaxy watch or pixel watch to replace this… at least then i can use OwnTracks and sync that into Home assistant. Which i currently use for my wife and I -- I guess it’s just time to make the switch…
sParisi83 wrote:
Same error message here. Android phones. I read on a Reddit thread posted yesterday that you need to now download the T-Life app which I did and was able to track the watches on that. I'm not sure if the sync up app will begin working again, but at least I can still track the watches.
How did you use the t- life app to make it work?
I found it. Thanks for the info.
Sumit1483 wrote:
Thanks it's working in t life but the find my watch option is not there.
Click the connect button and you should find it.
PopsiclesMom80 wrote:
There is no find my watch option either. We unfortunately need that with my son. 😂
I miss understood what you were referring to sorry
Seriously T-mobile!?!? Just got this watch a week ago, stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterday it quits working and no notification, care, or priority to getting it fixed or instructions as to how to get functionality back? Sounds like I was sold some crap and need to complain somewhere other than this forum. Using Samsung Galaxy S22+.
Deputy Dawg wrote:
Seriously T-mobile!?!? Just got this watch a week ago, stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterday it quits working and no notification, care, or priority to getting it fixed or instructions as to how to get functionality back? Sounds like I was sold some crap and need to complain somewhere other than this forum. Using Samsung Galaxy S22+.
I got stuck with this since 12 months ago and it's been inconsistently reliable. Constantly having to restart the watch for the gps to work or for a call to go through to it. But THIS is the icing on the cake. App still not working and not a single communication coming from tmobile since the app stopped working 2 days ago, knowing we use this for kids!
I am still having this issue with no help from tech it been weeks since I brought up the issue. Has this been fixed for anyone
