Forum Discussion
SyncUP worked and then went offline
This has been real nice in tracking business and pleasure mileage until it went offline . I got it back online when I realized this had happened but found it is offline again. Why is it going ...
¡Hola, @magenta1440208!
I'm sure this product is super beneficial....when it's working! I checked out a few things and saw that there were a few hiccups within the week that caused a few hiccups (one being the device showing offline). Is this still happening or has it resolved itself? Everything should be up and running now.
I returned my first SyncUp Tracker under the buyer's remorse option and replaced it with a brand new SyncUp Tracker. The second device worked reasonably well, although the tracker accuracy can be off by as much a city block. This is especially frustrating when the device doesn't quite register as being located within the wide radius of a home, virtual boundary.
Another annoying factor with the second device was the eventual inability of the app to generate device notifications. A software update evidently corrected this issue but the software update, apparently, caused another problem. Each day, the SyncUp device would go offline for no apparent reason. The device could not be brought back online without some tricky steps. I had to remove the device, delete the app, reinstall the app, add the device again, and power off and power on the device multiple times.
I got tired of dealing with a non-functioning SyncUp device so I generated a warranty claim with T-Mobile. The T-Mobile representative assured me I would receive a brand new device. The representative either lied to me or didn't know what she was talking about. I received a refurbished model that was actually older than the unit it was sent to replace. The refurbished SyncUp device didn't arrive with a USB charging block or a proprietary charging cable.
The refurbished model was preprogrammed with a SIM card matching the defective model's phone number. The only way I could test the second SyncUp device was to delete the first device. The T-Mobile technical support representative provided me with an extended period of time to return the first device in case I encountered problems with the refurbished replacement.
I told the T-Mobile representative that I would not accept another refurbished SyncUp device if the replacement showed the slightest sign of a problem. The SyncUp Tracker comes with a 1-year warranty. Mine failed in less than 6 weeks. SyncUp Trackers are not expensive devices. If the SyncUp unit fails under warranty a T-Mobile customer should receive new SyncUp device, not someone else's old headache.
Also, no T-Mobile customer should be compelled to pay any warranty exchange fee for a device that was rendered inoperable as the result of a insufficiently engineered software update.
