cuenta

How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager?  MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!!  You guys are lucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router!  Thanks for wasting my time and giving me the run around!